Schools trust us with students who need the most care. Every driver and dispatcher follows a written plan for emergencies, and schools and families hear from us right away.
The driver makes sure students are safe, calls 911 if anyone is hurt, and alerts dispatch. Dispatch sends a backup vehicle and notifies the school and parents within minutes.
The driver calls 911 first, then dispatch. Dispatch contacts the school and guardian immediately.
Drivers are trained to de-escalate calmly. If safety is at risk, the driver pulls over safely and dispatch contacts the school.
The student is never left alone. Dispatch contacts the guardian and school and follows the district's protocol, such as returning the student to school.
Dispatch reroutes in real time and sends delay alerts to families and schools by text.
Families and schools get an automatic text alert, and dispatch is reachable throughout the trip.
A real dispatcher is on the line during service hours, from the first pickup to the last drop-off. Schools and families can reach us at (314) 797-8294.
Every incident is documented and a written report goes to the district within 24 hours.
Every district has one point of contact: Call (314) 797-8294 or email support@smartcabstl.com for more information.
Pickup, drop-off, and delay alerts go out automatically by text, so no one has to call to ask where the ride is.